FAQs

Q. How does the pricing work?

A. 3-Day rate (72 hours) gives ample time to set up before and take down afterwards.

Week rate (full 7 day period) for longer duration events.

Hire rates do not include VAT

Q. When should I make my reservation?

A. Please book as early as possible, especially for the busy summer and Christmas periods. We reserve the right to add a premium for orders received less than 7 days prior to any event.

Q. What about changes to my order?

A. Additions are welcome based on availability. Small deletions prior to delivery (except for tents) can be accomodated.

Q. Is there a charge for delivery/collection?

A. Delivery and collection are charged, rates will be quoted when you place your enquiry/order.

Q. What type of service can I expect when the delivery takes place?

A. Standard delivery/collection charges are for tailgate drop off at a single, ground level point. Additional charges can be quoted for mutiple drop-offs and pick-ups. See “The Service” page for further service options.

Q. What is my responsibility for equipment return?

A. On collection, tables and chairs should be folded/stacked, china/glass/cutlery should be cleaned and packed in their respective containers (glasses should be upside down in their crates) and all equipment placed in one convenient ground floor pick-up point.

Q. What happens if something is broken, damaged or missing?

A. We do charge for missing, broken or damaged equipment. Make certain equipment is used correctly, secure when not in use and protected from the weather.

Q. How and when do I pay?

A. Payment in full is required prior to the commencement of the hire. We accept Visa or Mastercard debit or credit cards, cash, cheque or bank transfer.

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